A storage product is most useful when you know when to expect it. This policy explains how we prepare orders, estimate delivery, provide tracking, and help when a shipment does not go as planned.

Tevqilo™ offers storage solutions for the spaces people use every day. Depending on product availability and the delivery destination, an order may be fulfilled through our own or partner facilities. The shipping origin may therefore vary by order. We aim to give you clear delivery information before you buy and keep you informed after your order ships.

Order Processing Time:
Orders are typically prepared for shipment within 2–4 business days after payment is confirmed. Processing includes order review, preparation, and packaging.

Peak Seasons (Holidays / New Year):
During periods of higher order volume, processing may take up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to each order shipped to a destination we serve. The shipping charge will be shown at checkout before you place your order.

Business days exclude weekends and public holidays. Processing time is separate from the estimated delivery time below.

Delivery estimates begin after an order has been dispatched:

• United States: 10–15 business days
• Canada / United Kingdom / Australia: 11–16 business days
• Other available destinations: 15–20 business days

These are estimates rather than guaranteed arrival dates. The available shipping destinations and final shipping charge are displayed at checkout.

If we cannot dispatch your order within the stated processing period, we will contact you with an update and explain your options, including cancellation and a refund for an unshipped order.

When your order is dispatched, we will send a shipping confirmation email with the available tracking details.

Tracking information may take 1–3 business days to appear after a shipping label is created. If the tracking page has not updated after that period, email service@tevqilo.com with your order number so we can check the shipment.

International shipments may be subject to customs duties, import taxes, or carrier processing charges.

If these charges are not collected at checkout, the recipient may be asked to pay them when the shipment enters the destination country. Any charges collected at checkout will be displayed before the order is placed.

Customs procedures vary by destination and may affect delivery time. If a shipment is delayed in customs, contact us with your order number and we will help you review the available tracking information.

If you need to correct an address or request a cancellation, email service@tevqilo.com within 12 hours of placing your order. Include your order number and the change you would like to make.

We will try to accommodate your request if the order has not yet been dispatched. Once a package is in transit, an address change or cancellation may no longer be possible. If we cannot dispatch your order within the promised processing period, we will contact you about the delay and your options.

Damaged Items:
If an item arrives damaged, please contact service@tevqilo.com as soon as you can. Include your order number, a description of the issue, and photos of the item and packaging if available. We will review the problem and arrange an appropriate replacement, refund, or other solution at no additional cost to you.

Lost or Delayed Packages:
If tracking has stopped updating, your delivery is significantly overdue, or the carrier reports that a package is lost, please contact us. We will investigate with the shipping provider and work with you on an appropriate replacement or refund.