Help Center
Frequently Asked Questions
Find answers about Tevqilo™ products, orders, shipping, tracking, returns, and support.
Corporate & Contact Information
Brand Name
Tevqilo™
Legal Company Name
Shenzhen Miyi Technology Co., Ltd.
Unified Social Credit Code
91440300MAEGUQMNXP
Legal Representative
Yao Xia
Business Address
Room B339, Yousong Technology Building, No. 108 Donghuan 1st Road, Songhe Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China
Customer Service Phone
Support Email
Support Hours
Monday – Friday (9:00 AM – 6:00 PM)
Support Email
service@tevqilo.com
Support Phone
+86 13662687299
Support Hours
Mon – Fri (9 AM – 6 PM)
Products & Organization
01
What does Tevqilo™ sell?
Tevqilo™ focuses on home storage and organization products designed to help people make practical use of shelves, cabinets, drawers, countertops, and other everyday spaces.
02
How do I choose the right size?
Check the dimensions and product details on the item’s page, then measure the space where you plan to use it. Allow room for doors, drawers, handles, and any clearance needed to access stored items.
03
Will the product look exactly like the photos?
We aim to show each product accurately. Slight differences in color or appearance may result from lighting and screen settings. The product description should identify the item’s main features, dimensions, and included components.
04
What should I do if a part is missing?
Email service@tevqilo.com with your order number, the product name, and a description or photo of what you received. We will review the contents of your order and help resolve a confirmed missing-part issue.
05
Where can I find material and care information?
Please check the individual product page and any instructions included with the item. If you need help understanding how to assemble, clean, or use a product, contact our support team.
Orders & Shipping
06
Who operates Tevqilo™?
Tevqilo™ is owned and operated by Shenzhen Miyi Technology Co., Ltd. The company’s business and contact details appear at the top of this page.
07
Which payment methods can I use?
The payment methods available to you are displayed at checkout. They may include PayPal and credit or debit cards, depending on the checkout options available for your order.
08
How long does order processing take?
Orders are typically processed within 2–4 business days after payment is confirmed. During peak periods, processing may take up to 5 business days. Processing time is separate from delivery time.
09
How much is shipping?
Our standard shipping fee is $5.99 per order to a destination we serve. You can review the shipping charge at checkout before placing your order.
10
When should I expect delivery?
Estimated transit time after dispatch is 10–15 business days for the United States, 11–16 business days for Canada, the United Kingdom, and Australia, and 15–20 business days for other available destinations. These are estimates, not guaranteed arrival dates.
11
Where will my order ship from?
The fulfillment location may depend on the product, available inventory, and destination. An order may ship from our own or a partner facility, which may be different from our registered business address.
12
How can I track my order?
After dispatch, we will email the available tracking details to the address used at checkout. Tracking updates may take 1–3 business days to appear after a shipping label is created.
13
What if my tracking stops updating or says “Delivered” when the package is missing?
Email service@tevqilo.com with your order number. We will review the tracking information and help investigate with the shipping provider. A “Delivered” status alone does not automatically close your request.
14
Can I change or cancel an order?
Email us within 12 hours of placing the order and include your order number and requested change. We will try to help if the package has not been dispatched, but a change may no longer be possible once it is in transit. See our Shipping Policy for details.
Returns & Refunds
15
What is the return period?
You may request a return for an eligible item within 30 calendar days after delivery. Our Return & Refund Policy explains the conditions and any applicable legal rights.
16
How do I request a return?
Email service@tevqilo.com with your order number, the item you want to return, and the reason for the request. Include photos if the item is damaged, defective, or incorrect. We will send the appropriate instructions after reviewing your request.
17
Where should I send a return?
Please contact us first. The registered business address is not necessarily the return facility. Our support team will provide the correct return address and instructions for your order.
18
Who pays for return shipping?
For a change-of-mind return, the customer generally pays the return shipping cost unless applicable law requires otherwise. If an item is damaged, defective, or incorrect, we will provide an appropriate solution without charging you return shipping to resolve the confirmed issue.
19
When will I receive my refund?
For an approved return under our 30-day policy, we will issue a refund to the original payment method within 10 business days after receiving and inspecting the item. Your bank or payment provider may need additional time to post it. Different statutory deadlines may apply to an EU withdrawal.
20
What if my order arrives damaged or contains the wrong item?
Contact service@tevqilo.com with your order number, a description of the issue, and photos if available. We will review the problem and arrange an appropriate replacement, refund, or other remedy.
💡 Still need help?
Tell us what you need assistance with and include your order number if your question concerns a purchase. Our team reviews inquiries during customer support hours.
Contact Customer Support: service@tevqilo.com | +86 13662687299 (Monday–Friday, 9:00 AM–6:00 PM)