We want you to feel confident when choosing storage products for your home. This policy explains when a return can be requested, how to send an item back, who pays for return shipping, and when to expect a refund.

You may request a return within 30 calendar days after your order is delivered.

For a return based on a change of mind, the item should be unused, in its original condition, and returned with its parts, accessories, and original packaging where available. Please keep your order confirmation or other proof of purchase.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us even if it does not meet the change-of-mind conditions above. We will review the issue and provide an appropriate solution.

To request a return, email: service@tevqilo.com

Please include:

• Your order number
• The product you wish to return
• The reason for your request
• Photos of the item and packaging if the request concerns damage, a defect, or an incorrect product

Our team will review your request and send the applicable return instructions, including the correct return address. Please contact us before sending an item so that we can direct it to the appropriate facility.

Return Shipping Costs:

• Change of Mind: You are responsible for the return shipping cost unless applicable law requires otherwise. You may use a trackable shipping service and keep the shipping receipt.
• Damaged, Defective, or Incorrect Items: If we sent the wrong item, or the item arrived damaged or defective, we will cover reasonable return shipping costs if a return is necessary. We may provide a prepaid label or another return solution at no additional cost to you.

Please check your order after delivery. If anything is missing, damaged, defective, or incorrect, email service@tevqilo.com with your order number and a description of the problem. Photos are helpful when available.

We will assess the issue and offer an appropriate replacement, refund, or other remedy. You will not be charged return shipping to resolve a verified problem caused by an incorrect, damaged, or defective item.

Certain products may have return restrictions, such as items made to a customer’s specifications or clearly personalized items. Any product-specific restriction will be disclosed before purchase where applicable.

Gift cards, if offered, may be non-returnable except where required by law. A discounted price alone does not remove an otherwise eligible product from this 30-day return policy.

These exceptions do not limit any rights you may have when a product is faulty, damaged, incorrect, or otherwise does not conform to the order. If you are unsure whether an item is eligible, contact us before sending it back.

If you would prefer a different item, contact us at service@tevqilo.com. We will explain the available options for your order.

For a change-of-mind exchange, you may return the original eligible item and place a separate order for the replacement. If an item arrived damaged, defective, or incorrect, we will work with you on a replacement or another appropriate remedy without additional return shipping costs.

If your order is delivered to an address in the European Union, applicable consumer law may give you the right to withdraw from an online purchase within 14 days after delivery without giving a reason. To exercise this right, email service@tevqilo.com with your order number and a clear statement that you wish to withdraw.

You may inspect the item as you would in a store. Handling beyond what is necessary to inspect it may affect its refundable value under applicable law. Legal exceptions, including certain clearly personalized goods, may apply.

For a withdrawal based on a change of mind, you are responsible for the direct cost of returning the item when we have informed you of that cost as required by law. We will refund the product price and the cost of standard outbound delivery where required. This statutory right applies independently of our 30-day return policy.

After we receive a return, we will review it and email you with the outcome. For approved returns under our 30-day policy, we will issue the refund to the original payment method within 10 business days after receiving and inspecting the item.

Your bank or payment provider may take additional time to show the credit in your account. For change-of-mind returns outside any applicable statutory withdrawal right, the original outbound shipping fee is not refunded unless required by law.

For an EU statutory withdrawal, we will follow the applicable refund deadline. We may wait until we receive the goods or evidence that you have sent them back, as permitted by law.

If more than 15 business days have passed since we confirmed that your refund was issued, contact service@tevqilo.com so we can help you check its status.

Our business address appears at the top of this page, but it is not necessarily the address of the facility that receives returns.

Do not send a return to the business address without first contacting us. Once you request a return, we will provide the appropriate return facility address and shipping instructions for your order.